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Advice caseworker

ABOUT US

East London Students' Union is a progressive charity that supports around 25,000 students that study at the University of East London. We are based in one of the most diverse boroughs in Europe and our membership proudly reflects the communities where we are based.

Our purpose is to support and empower our students by representing their views and providing a range of supportive services, events and activities to make university life the amazing experience it should be. We're now working to build a students' union that champions their aspirations and can deliver what's needed to make a difference. We're excited about this and have invested in several new posts to give us the expertise needed. We're currently reviewing our strategic plan and hope to launch our new plan in the coming months.

If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you. If you can operate in environments where change is continual, challenges multi-faceted and where solutions require innovative thinking, you'll thrive here. You'll also need to be self-driven, able to operate with autonomy and be able to balance competing priorities. A big part of our work is about helping our student staff, student representatives and volunteers to develop; all our career staff are required to support this.

Diversity is one of the defining features of life at UEL, with over 180 nationalities represented in our student body. We are based in Newham, where more than 74% of residents are from Black, Asian and minority ethnic communities. As we grow our staff team, we are passionate about making our teams representative of the students we support and the communities we operate in. We therefore especially welcome applications from Black, Asian and minority ethnic candidates and other candidates typically underrepresented in leadership.

THE JOBS

Advice caseworker (full-time and part-time positions)
Salary: £32,496
Person specification and job description

You’ll provide impartial advice to students on academic matters, and represent and support students in meetings and panels in more complex cases. You’ll use your experience to help us do more preventive work to help our students to take action on their own behalf.

You’ll have excellent attention-to-detail and maintain accurate and comprehensive casework notes.

There are multiple positions available, including full-time and part-time (3-4 days). Please state in your application what position you're applying for, i.e. full-time, part-time or either.

WHAT WE OFFER

We offer a 35-hour week, 25 days holiday plus bank holidays and a few extra days at Christmas (varies year-to-year), employer contributions to our pension scheme, an employee benefit scheme, and season ticket loans. Employees can also access more benefits through the University including an on-site gym and comprehensive training and development opportunities. Our campuses are well connected with public transport and are easily accessible.

As we are a customer-facing organisation, staff typically work four days on campus. Frontline staff (e.g. cafés, reception) have different arrangements.

HOW TO APPLY

Before you apply, you should read the tips below. Applicants must complete an application form. You may also include a short cover letter/statement (no more than one A4 page) but this is not compulsory. You should email your documents to su.jobs@uel.ac.uk in Microsoft Word or PDF format. We do not accept or read CVs.

The equality and diversity monitoring form is optional and staff reviewing your application are not able to see your responses to the monitoring form. However, completing it helps us to know if we are attracting applications which reflect our communities and our membership.

If you require the application form in a different format, please email us at su.jobs@uel.ac.uk

The deadline to apply is 08:00 on Wednesday 13 May. Interviews will take place on campus on Tuesday 19 May.